💰 Do THIS for "free" money!


Let’s nerd out for a second because this stat blew our minds:

✨ A premium onboarding experience can improve client retention by 25%. ✨

Sounds small, but think about it like this...

If your clients typically stay 6 months, better onboarding could keep them around for 7.5 months.

That’s a 25% boost in income without getting any new clients!!

Let's say you were charging £1000 a month (most charge more) - that's an extra £1500 in your bank just because your onboarding was good 🤯

What would that mean for you? A holiday? More family time?

Here’s the wild part… most freelancers don’t even have an onboarding process.

They wing it with a bunch of emails and maybe a shared Google Drive.

But a great onboarding experience tells your client:

✔️ You’ve got systems

✔️ You know what you’re doing

✔️ They made the right decision by choosing you

That builds trust. And trust = retention.

So if you want to quietly make more money without taking on more clients, start there.

Here’s one small upgrade you can make this week:

Create a welcome pack that reminds them about your service, how you work and what happens next.

It provides instant reassurance and makes them feel like they've made the right choice.

~ Laura & Laura 💕

P.S. We're building Hubsy to take care of all your onboarding for you - we explain how it works here.

Here are some other ways we can support you...

🎧 Listen to JFDI with the two Lauras, our weekly podcast where we talk about working as a freelance social media manager and share tips and advice to make your life easier. Tune in to this week's episode here.

💖 Want to sell Power Hours but not sure where to start? That's what the Power Hour pack was created for! We're sharing everything you need to know to add this valuable service to your business. Use code SSPH to get £150 off!

😍 Join the membership specifically designed to support you and your business since you spend all day supporting everyone else's business! Get training, coaching, tools and accountability to build a sustainable business in The Inner Hub.

Emails social media freelancers actually look forward to reading.

Join thousands of freelance social media managers who actually look forward to their emails. We mix practical tips, hot takes, and relatable advice to help you build a profitable business — without burning out or selling your soul. Expect smart ideas, swipeable strategies, and the occasional reference to reality TV or Chris Hemsworth’s abs (because balance.)

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